Policies and Expectations

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Appointments are scheduled in advance and based on availability. To secure your preferred date and time, I recommended booking ahead whenever possible.

Please ensure your home is accessible at the scheduled appointment time. If entry is delayed, your cleaning time may need to be adjusted. 

 For most new clients, an initial deep clean may be required before beginning recurring maintenance services. This allows me to a baseline standard of clean so future visits can be focused on maintains that level. 

Payment is due on the day of service unless otherwise agreed upon in advance. Zelle is my preferred payment method to use but other payment methods include Venmo, PayPal or cash.

Late payments may result in a pause in future scheduling and late fee of $25.00. 

To ensure the most efficient and effective clean, I ask that personal items, clothing, and excessive clutter be picked up prior to your appointment. While I’m happy to tidy and organize as part of my services, excessive clutter will impact cleaning time and pricing. 

Communication is key ! I take great pride in my work and use a detailed cleaning checklist to ensure consistency and quality however, I am human and mistakes can happen. If you are not satisfied with any area of your cleaning, please notify me within 24 hours, and I will gladly address any reasonable concerns. 

A respectful, professional relationship is very important to me. Clear communication helps ensure the best expirence for everyone. I reserve the right to decline or discontinue service if expectations, safety or communication become compromised.